Privacy Policy


In order to provide family advocacy and support and training to individual people, People in Partnership (PIP) need to collect, hold and process that individual’s personal data. From the 25th of May 2018, the rules about processing personal data will change because of something called the General Data Protection Regulation (GDPR) (EU) 2016/679. In this document we will explain your rights under these new rules as clearly and briefly as possible but if you want a fuller explanation you can ask to see PIP’s full Privacy Policy or Click here. PIP know that your personal information is important to you and we want you to know that when we collect this information we are committed to keeping it safe and only using it to provide our services to you.

What Is Personal Data?

This is any information that can identify you directly or indirectly and could include your name, your address, some numbers such as your National Insurance number or your email address.

Why do we collect personal data?

We collect personal information so that we can provide you with family advocacy and support or training. We usually collect this information when you are referred to us by someone from health or social services or from you if we start to provide a service. We only hold the type and amount of information that is necessary for us to provide our service.

What personal data do we collect?

The information we collect might include your name, address, telephone number and email address. We might also need to know some sensitive personal information about your health, family or relationships so that we can effectively provide the advocacy support you have requested or agreed to. We might also need to collect some information for example about your age and ethnicity so that we can be sure we are reaching all parts of our community.

What do we use your personal data for?

We use your personal data to understand what type of family advocacy and support or training you need and to provide that support and training in the best way we can. We also have to keep some records to show our funders that we have done the work they are paying for although they will never be able to identify individuals from the information we give them.

The rules we follow when we collect and use your personal data?

We will:
- process your information legally, fairly and openly
- only use your information for the lawful and specific reasons you have agreed to
- only collect the type and amount of information we need to provide our service
- ensure the information we keep is accurate and up to date
- only hold your information for as long as it is needed
- keep your information safe from being lost, damaged or destroyed or being seen by inappropriate people or organisations.

The legal basis for us using your personal data?

PIP has to show that we are following the law when we collect, store and use your information. There are six legal reasons for using personal data and we have decided that the one that best suits our purposes is: ‘you have given consent to the processing of your personal data for one or more specific purposes.’


When we ask for your ‘consent’ this is another way of saying that we are asking for your permission to collect, store and use your personal information. We will always ask for this permission as soon as we first meet you and before we start working with you and you will be asked to sign a form saying that you are giving your consent. We have a duty to ensure that this permission is ‘specific, informed, active and affirmative’. This means:
- we will explain clearly what information we want to collect and what we will do with it
- that you can freely choose whether or not to give your permission.

Your rights and how to use them:

We will keep a record of what we have told you when we asked for your consent and from time to time we will ask you if you are still happy giving your consent: You will always be in control and will have the following rights:
- you can take back your consent at any time by contacting PIP
- you can ask to see or have a copy of the information we have about you
- you can correct any information we have that is not accurate or complete
- in some cases, you can ask us to completely remove any of your information
- in some cases, you can tell us not to do certain things with your information
- you can ask to have your information moved to another organisation
- sometimes you may not be able to use all your rights if, for example, your personal data is needed for
court proceedings.
- you can do any of the above by contacting PIP at the address below.

Sharing your personal information:

We will only share your personal information when we are providing the service you have consented to. We will only share the type and amount of information we absolutely have to and only to other necessary parties.


You can complain by first contacting Kevin Reilly at:
People in Partnership, 249 Ladypool Rd., Sparkbrook, B’ham B12 8LF
Tel. 0121 440 4685 or Email:
If you are not happy with the outcome you should contact:
The Information Commission Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel. 08456 306060 or Website:

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